The Challenge
When we launched Thinkific's Branded mobile app pilot program, the set-up process was very manual.
There was a lot of back-and-forth email communication between our customers and Thinkific's technical support team.
This made the process time-consuming and hard to scale operations. We had over 100 prospects on the waitlist, and we needed a way to get their apps built in a timely manner.
Our goal was to shorten the manual set-up process by creating a self-serve user experience that could help make the app set-up experience faster, easier, and less intimidating for our customers.
The end result: a build process that initially took over 1 month of back-and-forth communication was reduced to as short as 30 minutes, and we were able to build for hundreds of customers.
Contact me to learn more
This is a private case study, undergoing some construction. Check back soon or send me an email if you're interested.
